Orba Yoga Retreat & Health Spa

Last updated: 1 September 2026

These terms apply to all bookings, memberships, treatments, classes, courses, workshops, and retreats with Orba Yoga Retreat & Health Spa (“Orba”, “we”, “us”, “our”), operated by Brídín Mullan as a sole trader, 9 Tormore Road, Omagh, Co. Tyrone, Northern Ireland. In these terms, “you” means the person making the booking. By booking with us, you agree to the terms below.

1. Your statutory rights

Nothing in these Terms or our Refund & Cancellation Policy affects your statutory rights. We will provide our services with reasonable care and skill, as described, and within a reasonable time. If we cancel, materially change, or fail to provide a service properly, you may be entitled to a refund, repeat performance, or price reduction under the Consumer Rights Act 2015.

2. Classes and courses

  • Classes are booked and paid for online via our website, primarily as courses. Single drop-in classes are also available at £14 each, subject to availability.
  • Bookings are confirmed on a first-come, first-served basis. Where a class is full, you may be added to a waitlist.
  • Missed classes are not refunded and do not carry over, and cannot be banked or used at a later date, unless we agree otherwise or you are entitled to a refund by law.
  • If we cancel or reschedule a class (for example due to low numbers, illness, or unforeseen circumstances), you will be offered a refund for the affected session or a place in an alternative class.
  • Refunds for change of mind are not normally given once a dated class or course has begun, or after any applicable cancellation period has ended. This does not affect your statutory rights.

3. Online bookings and cancellation rights

If you buy a service online, by phone, or otherwise at a distance, you may have a 14-day statutory cancellation right. This right does not usually apply to leisure services booked for a specific date or period, such as a dated class, workshop, spa day, treatment appointment, course, or retreat.

For memberships, open-ended passes, or services not tied to a specific date, you have 14 days from the day after purchase to cancel. If you ask us to start providing the service during that 14-day period, you agree that we may charge a proportionate amount for the services provided up to the date you cancel, and that you lose the right to cancel once the service has been fully performed.

4. Memberships

  • Membership tiers are billed monthly by Direct Debit through GoCardless: Essential £40/month (1 class per week) and Unlimited £60/month.
  • Direct Debit payments are collected on or around the 15th of each month, aligned with our term calendar (autumn, spring, and summer terms, with a break over Christmas and no charges during that period). Planned closures are shown on our timetable or notified in advance, and prices take these into account.
  • Cash-paying members are charged the full term upfront at the equivalent monthly rate.
  • Your Direct Debit is protected by the Direct Debit Guarantee, and you may cancel your Direct Debit mandate with your bank at any time.
  • To cancel your membership, please notify us or cancel through GoCardless at least 5 working days before the next collection date. If notice is given after that cut-off, the next payment may already be in process and your membership will end at the end of the following paid period.
  • Membership fees are not refunded pro rata for part-used periods unless required by law. If a payment is taken in error, your rights under the Direct Debit Guarantee apply.
  • Seasonal pause: members may pause their membership between terms. Requests to pause should be made before the next collection date.
  • We will give at least 30 days’ notice of any material change to membership terms or prices. If you do not agree to a material change, you may cancel before it takes effect.

5. Spa treatments and spa days

  • Spa treatments and spa day bookings are made online via our website and paid via Stripe or in person.
  • A non-refundable deposit of £30 per person is required to secure a spa booking, except where we cancel, materially change the booking, or you are entitled to a refund by law.
  • You may move your booking once, subject to availability, if you give at least 48 hours’ notice.
  • If you cancel or reduce numbers with at least 48 hours’ notice, no further balance is charged, though the deposit may be retained or transferred as above.
  • If you cancel, reduce numbers, or do not attend with less than 48 hours’ notice, we may charge up to the full price of the booking. We will take reasonable steps to re-fill the appointment or places, and where we are able to do so we will reduce or refund the charge to reflect the amount recovered, less any unrecoverable costs.
  • By booking, you authorise us to charge the payment method used for the booking for any cancellation or no-show charges properly due under these terms.
  • It is your responsibility to advise the therapist, before any treatment, of any medical conditions, areas you do not wish to have massaged, and your pressure preference.
  • Please arrive on time. Late arrival may result in a shortened treatment, and the full price remains payable where the late arrival is your responsibility.

6. Workshops, retreats, and teacher trainings

This covers one-off workshops (for example Season of Slowing) and longer programmes such as our 200-Hour Vinyasa Yoga Teacher Training and retreats, including retreats abroad.

  • A deposit or full payment is required to secure your place, as specified at the time of booking. Deposits secure limited places and may be non-refundable except where required by law.
  • Unless the event-specific terms say otherwise, customer cancellation charges are: more than 56 days before the start, deposit plus any unrecoverable costs; 28 to 56 days before, 50% of the total price; less than 28 days before, or non-attendance, 100% of the total price. We will take reasonable steps to resell your place and, where we can, refund amounts recovered less deposit and unrecoverable costs.
  • If we cancel a workshop, training, or retreat, you will receive a full refund or the option to transfer to a future date.
  • Payment plans: where a payment plan is offered (for example the Yoga Teacher Training), you are paying the full course fee by instalments. If you withdraw, the cancellation charges above apply; any balance up to the applicable charge remains payable, and any amount paid above it will be refunded.
  • We recommend travel insurance for any retreat involving travel abroad, particularly our Spain retreats.

7. Retreats and package travel

Some retreats may include accommodation, meals, and other travel services. Where a retreat is a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018, your statutory package travel rights apply and override any inconsistent wording in these terms. This may include the right to transfer your place to another suitable traveller on notice, to terminate subject to a justifiable cancellation charge, and to a refund where we cancel or where unavoidable and extraordinary circumstances significantly affect the retreat. Full retreat-specific terms are provided at the time of booking.

8. Health, safety, and suitability

  • Yoga, Pilates, massage, and spa activities involve physical movement, touch, and relaxation treatments, and may carry inherent risks. You are responsible for working within your own limits and for telling us promptly about pain, discomfort, injury, pregnancy, or relevant health conditions.
  • You must complete our health questionnaire honestly before attending, and tell us before each session or treatment about any changes, including injury, illness, pregnancy, recent surgery, medication, allergies, skin conditions, or mobility issues that may affect safe participation.
  • We are not medical practitioners, and our services are not a substitute for medical advice, diagnosis, or treatment. If you are unsure whether a class, treatment, or retreat is suitable, please seek advice from a doctor or qualified healthcare professional before attending.
  • If you are pregnant, recently postnatal, or have pregnancy-related complications, please tell us before booking and before each class or treatment, as some activities or treatments may not be suitable at certain stages.
  • Please stop and tell the teacher or therapist if you feel pain, dizziness, breathlessness, numbness, or unusual discomfort.
  • We may refuse, adapt, or stop a class, treatment, or activity where we reasonably believe it is unsafe or unsuitable for you.

9. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory consumer rights, or for any other liability that cannot legally be excluded or limited.

Subject to that, we are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence, and we are not responsible for loss or damage that is not foreseeable, or for business losses. You are responsible for your own belongings, valuables, and vehicles while on our premises; we are not liable for loss, theft, or damage to them unless caused by our negligence or breach of duty. We hold appropriate insurance for our activities and premises.

10. Code of conduct

  • We ask all students, clients, and guests to treat staff, teachers, and other participants with respect.
  • We may refuse entry, remove a participant, or suspend or cancel a booking where behaviour is unsafe, abusive, discriminatory, disruptive, or seriously disrespectful, or where participation would create a health and safety risk. Where we do so because of your breach of these terms, no refund is due except where required by law. We will act reasonably and, where relevant, consider reasonable adjustments.
  • Please respect the peaceful nature of the space, including phone and photography etiquette during classes and treatments.

11. Intellectual property

  • Class content, teaching materials, workshop handouts, and training curricula (including Yoga Teacher Training materials) remain the intellectual property of Orba / Brídín Mullan.
  • Recording, photographing, or redistributing class content or materials without our permission is not permitted.

12. Photography and marketing

We sometimes take photographs or video for our own marketing, for example on social media. We will only use images in which you are identifiable with your separate consent, which you can withdraw at any time by contacting us.

13. Under-18s

Our services are intended mainly for adults. Where someone under 18 takes part, a parent or guardian must make the booking and provide consent, and certain treatments may have age limits. Please contact us to check suitability.

14. Website and bookings

  • Prices, class schedules, and offerings shown on our website are correct at the time of publishing but may change. We will always confirm the price at the time of booking.
  • We use Setmore for bookings, GoCardless for memberships, Stripe for online payments, and QuickBooks for our accounts. Your data is handled in line with our Privacy Policy.

15. Changes to these terms

Updates to these terms apply to future bookings unless we state otherwise. For existing bookings, the terms in force at the time of booking apply, unless a change is required by law or is minor and does not disadvantage you. The “last updated” date at the top of this page reflects the most recent revision.

16. Complaints

If you have a complaint, please contact us first at namaste@orbayogaspa.com so we can try to resolve it. If we cannot resolve a consumer complaint, we will provide information about an appropriate alternative dispute resolution (ADR) provider and confirm whether we agree to use that process.

17. Governing law

These terms are governed by the law of Northern Ireland, and any disputes are subject to the jurisdiction of the courts of Northern Ireland.

18. Contact us

Brídín Mullan, Orba Yoga Retreat & Health Spa, 9 Tormore Road, Omagh, Co. Tyrone. Email namaste@orbayogaspa.com or call 07596 592117.